We want you to love your heirloom. This policy explains cancellations, returns, exchanges, and refunds. It is a template and should be reviewed by legal counsel before launch.
Order cancellation
- You can cancel an order yourself from My Orders within 3 daysof placing it, as long as it hasn't shipped. A reason for cancellation is required.
- Once an order has shipped, it can no longer be cancelled online — please contact us and we'll help where possible.
- Delivered orders cannot be cancelled by you or our team; if something is wrong with a delivered piece, start a return below.
- On cancellation, any payment already captured is refunded automatically to your original payment method via Razorpay, and the piece is released back into stock.
- Orders where payment was never completed are automatically cancelled after 5 days. As no payment was captured, no refund is required.
- We'll email you a confirmation whenever an order is cancelled.
Return window
Unused sarees in original condition, with tags intact, may be returned within 7 daysof delivery. Custom-stitched, fall-&-pico finished, and made-to-order pieces are non-returnable as they are personalised.
How to start a return
- Email trivenisilk220315@gmail.com with your order number.
- We arrange a reverse pickup where serviceable, or share a return address.
- Once we receive and inspect the piece, we process your refund.
Refunds
Approved refunds are issued to the original payment method via Razorpay, typically within 5–7 business days of inspection. Shipping charges, if any, are non-refundable unless the item was damaged or incorrect.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us within 48 hours with photos and we will arrange a replacement or full refund at no cost to you.